As a marketer or business owner, you’re constantly looking for ways to find and connect with potential customers. Marketing is the answer.
Of course, this is easier said than done because you have so much competition, and they seem to be doing everything right. However, consumers are smart, and they no longer believe everything a company says about its brand, products, and services, so it’s up to you to find new ways to connect with customers and foster trust.
Your customers drive your business. Without them, you wouldn’t exist. Customer interactions are key, so instead of reaching out to them because you need them to buy something from you, you must continuously find ways to connect with them on a more personal level.
Here are a few ways to connect with potential customers through marketing.
The one-size-fits-all approach doesn’t work. Consumers want personal interactions with brands and to feel special. You can personalize your marketing by giving customers what they want.
Instead of sending email blasts for products customers might not be interested in, you can use your email marketing software to automate your marketing and send personalized emails to customers based on actions they’ve taken on your website.
For example, if someone purchases a toy for their dog, you can regularly send them emails about dog products instead of asking them to look at products for cats or other pets they might not have.
Dive deeper into how personalization is true one-to-one marketing.
Your customers need to trust you before they make a purchase. Unfortunately, your first-time customers have likely never heard of your brand before, so they don’t yet trust that you’ll deliver on all the promises you made on your website.
Building trust is crucial, so consider adding testimonials to your site to act as word-of-mouth marketing and allow your customers to learn about the quality of your brand and products through other real people.
Another way you can foster trust is by working with influencers and content creators who can be your brand advocates. Even though you pay these individuals to highlight the benefits and features of your products, your customers are more willing to listen to an actual human being than a business website or brand.
Respond to concerns
Always be available to customers to answer their concerns.
Even when customers have issues, quality customer service, including exceptional customer self-service, can improve their experience with your brand, making them more likely to come back.
For example, many businesses offer free returns for a set number of days with no questions asked. This means they’ll print the shipping label for the customer or even send them the packaging to put the products in to be shipped back out. By offering exceptional service, whether or not there’s an issue, you can improve your relationship with customers and begin fostering trust.
Be active on social media
Social media gives you the unique opportunity to showcase your brand in a more personal way.
While you might not want to put behind-the-scenes footage or images on your website to maintain its professional appearance, social media is the perfect place to show the people behind the brand to start building customer relationships.
Your social media platforms should be used to engage customers, not simply sell them products or services. Instead of making every post a post to sell more, consider asking customers to engage with your brand by hosting giveaways and contests or using social media as a way to highlight your expertise by offering valuable and educational content.
Show customer appreciation
You’d be nothing without your customers, so show them a little appreciation once and a while.
You can show customer appreciation in several ways. Many customers would be happy to receive deals as a thank-you for their business. However, you can take it to another level by making the experience even more personal and rewarding for them.
Writing personalized thank-you letters or birthday cards is one way to show customers how much you care about them. One company that excels at building customer relationships is Chewy, the pet product marketplace. Chewy sends cards to pets on their birthdays and condolence cards and flowers to grieving pet parents after learning a pet has passed away. This company excels at building relationships, so they’re never in the back of someone’s mind when they need something for their pet.
Have a customer loyalty rewards program? Check out our five tips to successfully promote it.
If you want to know more about your customers, send them a survey and reward them once they’ve completed it.
You can learn just about anything from a survey, including how customers feel about your products and brand as a whole.
It can also improve your marketing by helping your business understand what customers want, including when they want to hear from you and which types of deals are most likely to make them take action on your website.
In addition, consider social listening, which essentially audience research where you monitor your brand’s social media channels for any customer feedback, mentions of your brand and discussions surrounding specific keywords, topics, competitors or industries that are relevant to your brand.
Build your email list
The best way to build relationships with customers is through email. If you don’t have an email list, you can’t send out surveys or keep customers informed about their orders, deals, and new products.
Email marketing has one of the highest ROIs of any marketing strategy, so if you’re not using it to grow your business, you’re losing out on tons of sales.
There are many types of email marketing messages to send, including:
- Abandoned cart emails
- E-blasts with deals
- Customer appreciation emails
- New product announcements
- Company announcements
Each of your emails can be personalized based on actions your customers take on your website, improving your ROI and boosting sales.
Connecting with potential customers isn’t difficult as long as you prioritize it.
Customers want to shop with businesses that actively show they care about them. If you’re not offering quality customer service or trying to build relationships and foster trust with customers, you’ll quickly lose out on sales to the competition that is doing all these things.
Consumers don’t want to be sold to. They want to be educated, informed, and experience personal interactions with brands.
Stop alienating customers because you don’t know how to market to them. They are the life of your business, so it’s time to start brainstorming ways you can begin building trust and improving your reputation.
As you’re looking to connect more with consumers, consider optimizing your overall digital marketing process, which includes automation, audience segmentation and enhanced email and text message marketing capabilities, to name a few. DailyStory can help. Schedule your free demo with us today.
About the author
Ashley Nielsen earned a B.S. degree in Business Administration Marketing at Point Loma Nazarene University. She is a freelance writer who loves to share knowledge about general business, marketing, lifestyle, wellness, and financial tips. During her free time, she enjoys being outside, staying active, reading a book, or diving deep into her favorite music.