DailyStory Frequently Asked Questions

Below are some frequently asked questions (FAQs) about the DailyStory platform.

What is DailyStory?

DailyStory is a marketing automation platform designed to help you create sales, build loyalty and grow your business. Included is everything you need to automate inbound and outbound marketing. We built DailyStory for business owners just like you. Learn more about how we started.

What are DailyStory’s key features?

DailyStory has dozens of amazing features but at our core there are three key capabilities: email marketing, SMS / Text Message marketing and automation. We also have built 25+ native integrations with popular platforms such as: WordPress, Salesforce, Shopify, and more.

Why should I choose DailyStory over the competition?

DailyStory is the simplest to use, most powerful, and customer-focused marketing automation platform for businesses that want to convert visitors to customers. We provide a single turn-key solution that typically would require multiple technologies and teams to integrate.

Is there a free edition of DailyStory?

Yes, if you have less than 250 contacts you can create a 100% free account. If you have more than 250 contacts we have flexible pricing that starts for as little as $5/mo.

Is a credit card required?

A credit card is not required to create your free account. If you choose to upgrade your account to a non-free account a credit card is required to charge for your monthly fees. For larger customers can also send invoices directly to your accounting department.

Do you charge per user?

No, all plans include unlimited users. You can also control what users have access to using roles and permissions, but they are not required.

Do you offer discounts?

Yes, we offer a discount to not-for-profits. Please contact us and we would be happy to discuss with you.

How am I billed for the service?

For month-to-month billing, we require a credit card. For annual billing, you can make a single payment via credit card or pay by invoice. Credit cards will be billed on the day of the month that your service started, e.g. if you sign up on April 2nd you will be billed again May 2nd.

What are your support hours?

Our customer support team is available 24 hours a day 365 days a year.

How is DailyStory licensed?

DailyStory is a service, as outlined in our Terms of Service, that is provided to our customers. The service is primarily licensed by consumption measured by the number of marketing contacts. See the pricing page for more details.

How often is DailyStory updated?

DailyStory is updated daily, sometimes multiple times per-day. This allows us to quickly respond to customer issues, bugs, or new features.

Do you support languages other than English?

Currently no. While the software fully supports content in any language, the DailyStory user experience is currently only available in English. We do have plans to add support for languages other than English, but this will primarily be driven by our customers.

What if I want to cancel my account?

We would hate to see you leave, but if you need to cancel simply follow these steps. We’ll cancel either immediately or when you ask us to. If you need help getting your contacts or other data out of our system, we’d be happy to help too.

I’m not technical, can I still use DailyStory?

We’ve made DailyStory as approachable as possible. But, if you need some help, we’d be happy to help you set up the service or configure it.

Can you do everything for me?

Yes, many of our customers hire us in a “turn-key” role. We help design, plan, and execute the customer engagement strategy for your business and operate the day-to-day activities.

Is there any software to setup?

No, DailyStory is a software-as-a-service (SaaS) platform. There is no software to set up or install. However, we do enable deeper integration through our API and offer plugins for popular platforms like WordPress. These require some setup and configuration.

Do you have a Developer API?

Yes, DailyStory has a REST API and webhooks to publish events that you can subscribe to. We also maintain a public GitHub repository with source code to some of our projects. You may also want to review our API Use Policy.

Do you offer a mobile experience?

Yes, the DailyStory application was built from the ground-up to be a mobile-friendly application. However, we do not offer native iOS or Android apps but may do so in the future. Many customers have integrated DailyStory into their own iOS or Android apps using our REST API.

Where does DailyStory store customer data?

DailyStory runs exclusively in the Microsoft Azure cloud. We currently offer regionally distributed data centers in North America and Europe. Microsoft Azure provides us a way to easily expand regional data centers as our customer base grows. For more details see Security and Customer Data Management.

Can I integrate DailyStory with my website or application?

Yes, integration can be as simple as adding a few lines of JavaScript (beacon), a WordPress plugin, or integration through our REST APIs. We provide sample code for how to integrate with various technologies.

Still have questions?

Please feel free to contact us and we would be happy to answer any additional questions about our products or services. You can also visit our user documentation and developer documentation.