Answering your questions, training you or your team, and reviewing your content.
“The support I get from the DailyStory team is amazing!”
Tracey, non-profit
“Christy at DailyStory directly helped me grow my Shopify sales!”
Stephanie, online retail
“One of my DailyStory automations has generated over $750k in sales for us.”
Mark, business owner
Frequently Asked Questions
DailyStory licensing is determined by how many customers you communicate with. A contact in DailyStory is uniquely identifiable person either by email or mobile phone.
If your account comes with text message credits these credits allow you to send SMS or MMS message without additional cost. Please see Understanding Text Messaging Costs for more information.
Pricing for SMS messaging varies by your license and where your messages are sent. Additionally, your message cost depends upon your license level. Our pricing includes U.S. carrier fees. However, other country’s carrier fees are charged separately. Please see Understanding Text Messaging Costs for more information.
Our customer support team is available Monday – Friday 8 AM – 6 PM CST. We’re available on chat and email.
DailyStory is licensed based on the number of active contacts you have and the volume of SMS messages you send.
Our customer support team is available Monday – Friday 8 AM – 6 PM CST. We’re available on chat and email.
Yes, we offer a discount to not-for-profits. Please contact us and we would be happy to discuss with you.
For month-to-month billing, we require a valid credit card. For annual billing, you can make a single payment via credit card or pay by invoice. Credit cards will be billed on the day of the month that your service started, e.g. if you sign up on April 2nd you will be billed again May 2nd.
Yes, unless you request an annual contract the DailyStory service is a month-to-month service.
No, a credit card is not required to start a for free. If your usage exceeds the free limits you will need to provide a credit card when you upgrade.
No, there no setup fee when creating a new account. The price you see is the price you pay per-month.
Yes, if we are unable to process your credit card after multiple attempts there is a $20 re-instatement fee. You may also have overage fees for text message marketing.
We would hate to see you leave, but if you need to cancel login to your account and cancel your service.
We’ve made DailyStory as approachable as possible. But, if you need help, we’d be happy to help you set up the service or configure it.
Yes, many of our customers hire us in a “turn-key” role. We help design, plan, and execute the customer engagement strategy for your business and operate the day-to-day activities.
