Negative social media comments are a reality for many businesses. But how you handle those comments can not only squash any social media fires but also improve your overall brand perception. About 35 percent of customers in the U.S. post negative comments about companies on … Continue reading “7 tips for handling negative social media comments”

Knowledge is power. And Google Alerts can notify whenever specific terms are published online. Wouldn’t you like to know when someone publishes something related to industry news, products, your business, competitive businesses or even just you as a person? Fortunately, Google Alerts are easy to … Continue reading “How to set up Google Alerts to stay in the know”

No business wants (or wants to have to respond to) negative reviews online.  But they do happen, and you must respond to reduce any damage to your online reputation and potential sales. About 90 percent of consumers worldwide read reviews before buying products, and about … Continue reading “11 tips to best respond to negative reviews”