Ready to use SMS marketing but not sure where to start?
SMS marketing is a type of digital marketing that communicates promotions, sales, coupons, confirmations, news and other updates to your potential and existing customers (who’ve opted in) through text messages on their mobile devices.
We’ve put this article together to help with some ideas for how you can use SMS marketing. And, details for how to get started with the DailyStory SMS platform.
Unbelievable customer reach
More than 560 billion texts are sent every month worldwide, and about 81 percent of Americans text regularly. In fact, Americans text twice as much as they call, on average.
Check out in-depth guide and overview of SMS marketing.
Below are several creative ideas to help you leverage your SMS marketing to grow your reach, increase your conversion rates and build trusting relationships with customers.
Send a welcome text to new subscribers
When consumers first sign up for SMS notifications from your brand, this is an opportunity to send them a welcome message that should include some sort of call-to-action.
Be sure and communicate what to expect
You’ll want to briefly explain why the customers should continue subscribing to your notifications and what they can expect. Those reasons depend on your SMS marketing strategy, but they could include receiving exclusive discounts, sales alerts and other updates.
And include how often
Don’t forget to include how often they should expect to hear from you.
And, of course, you can include a special discount with your welcome message to encourage a purchase.
- Welcome Example
- Hi Amy, thanks for signing up for our text message notifications. We send 3-4 messages per-month. At anytime you can reply HELP for more information or STOP to opt-out.
- You can also reply back if you have any questions.
Beginning of the conversation
Just remember that your welcome text message is only the beginning of your texting relationship. Keep your message concise. You’ll always have the ability to build on what you say in your welcome text with future texts.
Send an SMS for subscriber-only flash sales
Exclusivity is important in your SMS text message marketing strategy. Sending exclusive deals to your subscribers is an effective way to make a purchase happen.
Embed a link to your store
Depending on the nature of your business, you could include a link with your offer or require the recipient to show the text in the store when checking out.
Be careful with embedded links. Overuse can get you flagged for a carrier violation.
Create a little FOMO
Just make sure that you limit the time available to act on the sale so that you’re compelling your subscribers with FOMO to act sooner rather than later. The idea of a flash sale is that it’s only around for a limited time.
- Cyber Monday Example
- Hi Tim, Cyber Monday at Some Store starts tomorrow! We’re offering a 24 hour discount using code CYBER2024 https://txts4.me.
Don’t just wait for major sales days
In addition, you’ll want to offer exclusive flash sales regularly so that SMS subscribers have a reason to stay subscribed but also not so frequent that they begin to get ignored.
If you don’t text your contacts frequently enough, you’ll need to warm-up your sending numbers again.
Promote exclusive content and updates
Have popular blogs, guides, tips or other resources that would educate your SMS subscribers? Sharing that content shows that your brand is an industry thought leader that can be trusted. It also breaks up your more sales-related messages.
Establish a cadence for your messages
Weekly or monthly tips in particular are a simple way to regularly share your expertise.
Consider email marketing too, it may be a better channel for content marketing updates.
Cross-promote through other channels
By cross-promoting your valuable content through SMS text messages, you can boost your website traffic and click-through rates.
This is a great opportunity to repurpose evergreen content that can benefit your audience at any time.
Use SMS for cart abandonment offers
It’s very common for online shoppers to abandon their shopping carts before completing their order due to a vast array of distractions.
The average cart abandonment rate is about 70 percent.
With a 90%+ read rate, a text message will get their attention
So, one idea is to leverage text messages to capture these abandoned carts and encourage more completed orders.
- Cart Abandonment SMS Example
- Hi Amy, it’s Joe from Some Brand. It looks like you left something in your cart! Use code BLACKFRIDAY23 for 15% off today only.
Include a branded URL
If you’re set up for customers to browse your website while being logged in, you can track their behavior and have a text message sent to remind them to complete their order.
If you can, include a branded URL to their shopping cart so that the process is that much easier.
A branded URL helps customers understand who the message is from.
Running giveaways
Giveaways (which include sweepstakes and contests, depending on how you set them up and manage them) can help boost engagement and grow your SMS subscriber database.
Consider using a branded keyword
To promote, consider directing contacts to a landing page or replying with a keyword through text. You also could announce the giveaway on your social media channels or website that aims to collect mobile phone numbers to enter.
- Giveaway Example
- Hi Courtney at Some Store we’re running an exclusive giveaway for a $100 gift card. Just text back SUMMERSALE to sign-up.
Again, the setup entirely depends on your goals for your giveaway. Just make sure that whatever giveaway you’re launching is legally sound.
Use this as a follow up opportunity
After your giveaway, it’s a best practice to follow up with those who didn’t win. Perhaps there’s some sort of consolation prize (such as a discount) that you can offer so that no one walks aways empty-handed.
Event promotion
Got an event coming up? Whether the event is a conference or product launch, another idea is to use your SMS text messaging to build up an audience or even count down the days until your event.
- Event Promotion Example
- Hi Ali just a reminder that Weezer is performing on the 28th in Dallas, TX. You can buy your exclusive member tickets here https://txts4.me.
Text messages can share key details about your event. Just make sure that every piece of information you share is valuable to recipients. If you’re texting too much about details that they don’t care about, you risk losing subscribers.
Follow-up after a shopping experience
It’s one thing to send a thank-you text message after a customer purchases from you. It’s even better if you can sweeten the message with a discount or another offer that he or she can use next time.
Use an automation to handle responses
Using an automation you can text a message after a store visit and depending on the response send a different follow-up. For example, requesting a Google My Business review if the feedback is positive.
- Follow-up Example
- Hi Jim thanks for your recent purchase.
How would your rate your experience 1 (bad) to 5 (awesome).
And, if a positive review came back:
- Follow-up Example
- 5
- Wow! Thank you – would you consider leaving us a review?
Or, if the a negative review came back:
- Follow-up Example
- 2
- Sorry we disappointed you, Jim. Can I follow up to learn more about how we can do better?
How to get started with SMS marketing
DailyStory is a marketing platform and SMS marketing is one of our core features. Getting started with SMS marketing is simple:
- Sign up for a free DailyStory account
- It includes up to 50 text message credits
- Follow our recommendations in warming up your sending number
- Then schedule your first text.
Questions? We can help.
